Goodwill Staffing

I was in the store on 4th Plain in Vancouver, Washington, and I have a puppy I'm training to be my service dog. He is 9 months old.

Well, on 08/01/2024, in the afternoon, we were in the store buying something like we do every day. My puppy saw another little dog and he barked. Then, the other dog turned around and went the other way. So, I went up to pay for my stuff and a woman said my dog was aggressive and she feared for her life.

My dog didn't do anything to her. She was being rude, as were the cashier and the manager. The manager of the store told me, I had to leave and that I could not bring my dog back in there. I told her to call the police and bring up the video, because my dog didn't do anything wrong to the 3 ladies.

I felt discriminated against and profiled. I was told that I can't come back with my service dog, and yet I'm in the store every day buying something with my puppy next to me in the store!

I hope this message finds you well. I am writing to bring attention to a matter that deeply concerns me regarding the employment practices within particularly in the Southern California region.

During my tenure with the company, I have experienced and witnessed numerous instances of unethical conduct, fostering a hostile work environment.

There have been accepted practices of discrimination, harassment, and verbal attacks from both management and upper management, not only towards employees but also in the presence of customers. These behaviors, unfortunately, have been repeatedly condoned and accepted, fostering an intolerable work atmosphere.

Moreover, my personal experience seeking employment during a period of need and rehabilitation due to a disability has been met with non-accommodation. This lack of support extended to protective work activities, which were crucial for my rehabilitation process. The absence of necessary accommodations ultimately led to the forfeiture of vital job training, thereby hindering my ability to secure housing.

The discrepancy between the projected image of the company's values in the media and the harsh reality of the work environment is striking.

It appears that the corporation's code of conduct, seemingly upheld in public portrayal, is not consistent with the treatment of individuals within the organization.

Rather than providing a nurturing and inclusive environment, individuals like myself are subject to scrutiny, harassment, discrimination, and a lack of accommodations for disabilities.

This discrepancy raises serious concerns about the ethical integrity of the organization and its commitment to providing an equitable and supportive workplace for all employees, especially those with disabilities seeking understanding and accommodation.

I am bringing this matter to your attention in the hope that a thorough review and subsequent actions will be taken to rectify these issues. I believe that addressing these concerns will not only benefit the affected individuals but also significantly enhance the organization's credibility and adherence to ethical standards.

I found a chair that I have pretty much been looking for for a couple of years at the Goodwill store in Williston Vermont. I went in to pay for it and asked if I could pick it up Wednesday seeing as though I don't have a truck I had to get a truck and it was pouring rain and she said no we don't do that sorry in a very sarcastic voice.

I have gone to Goodwill in Williston just about every Sunday for the past couple of years and they have held the larger pieces of furniture for up to 3 days for me before. Now all of a sudden they don't do that and that woman's attitude was horrible towards me.

If she doesn't like her job then maybe she should quit, she should not be in retail!! I won't buy anything there anymore and my sister won't either and now my neighbors are a bit confused as to why they won't hold furniture for 2 days after it's paid for.

My husband was verbally made fun of for his Handicap.By the cashier and manager. He had left the store because he was cold.

He went outside and stood by the store window waiting for me. While the person in front of me was checking out, both cashier and manager made fun of him and called him names. I then spoke up said, that's my husband your Making fun of and he cannot help his ticks!

To which she rolled her eyes, and sighed, and said what u want an apology? Sorry then.

I'm an Adult and found this so hurtful and Disturbing on so many level!!!

Thank God it was me and not a child!

Or someone who wouldn't be able to deal with the situation,!

Unexcusable!

Holly Suessegger

My first experience when I moved to Culpeper and visited the Culpeper town Goodwill was not pleasant at all. As I was checking out I overheard a staff member scolding another customer.

The customer had ask if there was an extra discount for the merchandise she was purchasing, to what the staff member reply "if you don't have enough money, don't come to buy anything". I experience her rudeness myself, when she intervene in my conversation I was having with a family member and so she stated that she understood what we were talking about and that the price was correct. My second encounter with her was when she in a very rude way asked me why I did not have the hangers of the clothing I was buying, while making the payment, she kept canceling the transaction and went on to say that I had make a phone call to have my bank deposit money to my account in order for me to be able to pay once the transaction went through at another station. All this was done in the presence of other customers.

When I requested to have a manager come and talk to me, she went on and left the front of the store and told her story to whom I believe to be her supervisor. Her supervisor came out and immediately assumed that I was the one who was rude to her and told me that customer should not be rude to the staff members.

When I explained to her what had happened. She continued telling me that customers are a lot of the times the ones that are rude and that it should not be that way.

I believe they should be trained to have a nice attitude towards everyone, not matter where people are from, because I noticed that the cashier picks and chooses who she wants to be nice to.